Our commitment to our clients

Caseload numbers have been allocated to help improve your working life at Healios by having achievable targets, provide clarity over what is expected of you, ensure you have time to complete both clinical work, training, projects and further your careers. This will support quality and improve flow through our services, which will improve waiting times and therefore the experience of customers and children, young people and families.

At Healios we have a passion for this to be a great place to work for our clinicians, therefore we continually review our processes and their day to day experience at work. Each clinician will be given a job plan so we can ensure there is enough time in their week for both their direct clinical work with families and other tasks such as admin and CPD.

How does the referral process work at Healios?

• Our NHS services meet with our clients and their families and identify their needs. They are then passed over to us, and referrals are screened in accordance with our eligibility criteria
• All referrals are placed onto our custom-built patient-record system. Clinicians can view referrals and book in sessions based on the clinicians and families availability
• When working with children and families, it may be appropriate to liaise with other agencies with consent from the family. This is client-dependent, and if it is in the best interests of the client for information to be shared
• If we feel that a client could benefit from additional support that we cannot provide at Healios, clinicians will discuss this in clinical supervision and with their Team Lead. Team leads will liaise with the NHS service about the client’s needs and what could be provide